Privacy Policy

Razan Global is dedicated to safeguarding your personal information and upholding your privacy rights. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your data, as well as your choices concerning marketing communications.

1. Information We Gather

In the course of our business operations, we may collect and process the following categories of personal information:

  • Full name and personal identifiers
  • Contact information including phone numbers and email addresses
  • Shipping and billing address details
  • Transaction history and shopping preferences
  • Communication preferences and marketing opt-in status

2. How We Use Your Information

We collect your personal data to enable the following business functions:

  • Order processing and delivery fulfilment
  • Customer service support and inquiry resolution
  • Sharing product announcements, special offers, and promotional content
  • Customizing your shopping experience based on your preferences
  • Enhancing our product offerings and service quality

3. Legal Grounds for Data Processing

In compliance with the Data Protection Act, 2019, we process your personal information based on:

  • Explicit consent obtained from you (verbal or written)
  • Contractual necessity (such as fulfilling your purchase orders)
  • Legitimate business interests (including marketing activities and operational improvements)
  • Legal and regulatory compliance requirements

4. Marketing Communications & Opting Out

We may contact you with promotional messages through SMS, email, or other communication channels when:

  • You have made a previous purchase and have not opted out of communications; or
  • You have explicitly consented to receive promotional materials

Your Right to opt Out: Every promotional message we send includes a straightforward method to unsubscribe. You may discontinue marketing communications at any time by:

  • Selecting the unsubscribe link in email communications
  • Following opt-out instructions provided in SMS messages
  • Reaching out to us directly using the contact information provided below

Once we receive your opt-out request, we will promptly take reasonable measures to cease sending you marketing materials.

5. Data Protection Measures

Your information is maintained in a secure cloud-based customer relationship management (CRM) platform that employs industry-standard security protocols:

  • Advanced encryption for data in transit and at rest
  • Role-based access controls with multi-factor authentication
  • Strict password security protocols
  • Periodic security audits and access reviews

Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.

6. Your Data Protection Rights

Under the Data Protection Act, 2019, you are entitled to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Object to data processing or direct marketing activities
  • Withdraw your consent at any time

To exercise any of these rights, please contact us using the information provided below.

7. Contact Information

For questions regarding this privacy policy or to manage your communication preferences, please reach out to:

info@razanglobal.com